Online Helpdesk Service
Our online helpdesk service is a widely used customer support ticket system that seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with the accountability and responsiveness they need and deserve.
An online helpdesk can provide your customers the ability to notify you of an issue or a problem "anywhere, anytime". Customers appreciate the extra level of service and you get to save time and money by being provided the information you need to address an issue or problem before it gets out of hand.
Help Desk Features
- Get Up and Running in Minutes
- Email Templates & Autoresponders
- Define your own Departments
- Define your own Support Categories
- Supports auto assignment of tickets
- User Access to Knowledgebase
- Flexible configuration (time formats, ticket options, grace periods, session timeouts, etc.)
